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© 2019 by YALLA Marrakech. Proudly created with Wix.com

TERMS & CONDITIONS

The online store www.yallamarrakech.com (hereafter named the Site) is a website of e-commerce. It is edited and operated by the company MAGCA, SARL with a capital of 10.000 MAD (1000 EUR), which headquarters are located at Douar Ouled Mzough Ouled Hassoune, 40000 Marrakech MOROCCO, and signed wit the « Registre du Commerce et des Sociétés du Tribunal de Marrakech » under the number 96117.

Throughout the site, the terms “we”, “us” and “our” refer to YALLA Marrakech. YALLA Marrakech offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By using the Site, the internet users agree to these terms of use.

 

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms

PURCHASE FOR PERSONAL USE ONLY

All the items purchased on www.lrnce.com are for personal use only, and with no intention of resale. By placing your order on www.lrnce.com, you are certifying that you are buying LRNCE products for your personal use only, and not for resale. We reserve the right to refuse orders for any reason without explanation.

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website www.yallamarrakech.com. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

PRICE 

All our prices are indicated in Euros (€). The prices that are applied are the prices figuring on the site www.yallamarrakech.com at the time when the order is placed.

Please be reminded that shipments destined outside of Morocco are entitled to import taxes and duty fees, based on the delivery country’s regulations.

All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. We are not responsible for these fees in any way, as we do not receive any of this money. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

SHIPPING, IMPORT TAXES, AND DUTY FEES

The company MAGCA SARL is based in Marrakech, Morocco, and all orders are shipped directly from its warehouse in Morocco using express shipping services.

We ship worldwide from Marrakech via DHL Express.

Packages typically arrive within 3/14 days from the date when the order is confirmed.

ESTIMATED PRICES & DELIVERY TIMES

MOROCCO -   2 to 4 Days 

We offer a 10 euros flat-rate shipping fee for orders within Morocco below 150 euros.

We offer FREE SHIPPING for all orders over 150 euros.

ZONE 1 -   3 to 5 days

(FRANCE - BELGIUM - ANDORRE - SPAIN - GIBRALTAR - MONACO)

We offer a 20 euros flat-rate shipping fee for orders with zone 1 delivery below 200 euros.

We offer FREE SHIPPING for all orders over 200 euros.

ZONE 2 -   3 to 5 days

(GERMANY - LUXEMBOURG - NETHERLANDS - PORTUGAL - UNITED KINGDOM)

We offer a 25 euros flat-rate shipping fee for orders within Morocco below 200 euros.

We offer FREE SHIPPING for all orders over 200 euros.

ZONE 3 -   3 to 7 days

(ALGERIA - AUSTRIA - CYPRUS - DENMARK -FINLAND - GREECE - GUERNSEY - IRELAND - ICELAND - JERSEY - LIBYA - LIECHTENSTEIN - MALTA - MAURITANIA - NORWAY - SWISS - SWEDEN - TUNISIA - TURKEY)

We offer a 28 euros flat-rate shipping fee for orders with zone 2 delivery below 200 euros.

We offer FREE SHIPPING for all orders over 200 euros.

ZONE 4-   3 to 8 days

(BAHRAIN - CANADA - EGYPT - UNITED ARAB EMIRATES - ISRAEL - JORDAN - KUWAIT - LEBANON - MEXICO - OMAN - QATAR - SAUDI ARABIA - UNITED STATES OF AMERICA)

We offer a 35 euros flat-rate shipping fee for orders zone 3 delivery below 250 euros.

We offer FREE SHIPPING for all orders over 250 euros.

ZONE 5 -5 to 12 days

(CHINA - HONG-KONG - JAPAN - POLAND - ROMANIA - SINGAPORE - TAIWAN )

We offer a 35 euros flat-rate shipping fee for orders with zone 5 delivery below 250 euros.

We offer FREE SHIPPING for all orders over 250 euros.

ZONE 6 - 5 to 12 days

(SOUTH AFRICA - ALBANIA - ARMENIA - BELARUS - BOSNIA HERZEGOVINA - BULGARIA - CROATIA - IVORY COAST - ESTONIA - GABON - GREENLAND - GEORGIA - HUNGARY - FAROE ISLANDS - LATVIA - LITHUANIA - MOLDOVA - MONTENEGRO - RUSSIA - REPUBLIC OF MACEDONIA - REPUBLIC OF KOSOVO - CZECH REPUBLIC - SERBIA - SLOVAKIA - SLOVENIA - SENEGAL - UKRAINE)

We offer a 50 euros flat-rate shipping fee for orders  below 250 euros.

We offer FREE SHIPPING for all orders with zone 6 delivery over 250 euros.

ZONE 7 -5 to 14 days

(ALL OTHERS COUNTRIES)

We offer a 50 euros flat-rate shipping fee for orders  below 250 euros.

We offer FREE SHIPPING for all orders with zone 7 delivery over 250 euros.

Please note that the delivery times outlined above do not include order processing times.

If a package is returned to Morocco because the buyer did not claim it, YALLA MARRAKECH doesn’t send replacements.

All shipments destined outside of Morocco are entitled to import taxes and duty fees. International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. YALLA MARRAKECH has no control over this and can not be held as responsible for any of these fees or taxes, and is not responsible for any actions taken by customs on your package during delivery. In accordance with Moroccan export regulations, YALLA MARRAKECH is required to declare the exact value of all items. For more information on taxes, duties and customs regulations please contact your local customs office directly.

If the receiver refuses to pay taxes + duties or refuses the delivery for any other reason, the item(s) will be returned to our warehouse in Morocco and the order will be refunded only once the item is returned back, excluding return shipping fee, original shipping fee, and a 50€ handling and restocking fee will be deducted from the amount of the order.

 RETURN & EXCHANGE POLICY 

We are happy to accept returns and/or exchanges on any purchases based on following requirements:

1. The item/s must be returned within 14 days of receipt.

2. The item/s can not have been worn and must be returned to us in original condition.

3. The item/s should include all tags intact and attached. 

If your return doesn't fulfill the basic requirements above, we own the right to refuse your item(s). If your return is late, we also own the right to refuse your refund. 

Fee

The costs for returning the package to us for both returns and exchanges is on the customers own expense.

The handling fee for all returns is €10 and the amount will be deducted from your refund. Please note that the initial shipping fee will not be refunded.

How to return/exchange a good?

To return an item for exchange or refund, please follow the steps below:

1. Make sure you contact cc@yallamarrakech.com with your inquiry of returning/exchanging the item. Please include the order number (which you will find in the email confirmation letter sent after placing your order).

2. Our customer service will confirm your request per E-Mail and let you know to which address you should return the product.

3. Place the item/s in the original shipping plastic sleeve and then in a solid carton box.

4. Place the box in a freight bag and tape it securely.

5. Place the return-address where it is visible.

6. Call your local delivery service to organise the pick up.

Please note that it may take up to 14 days for us to process and refund your return.

 

PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy below.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

PRIVACY POLICIES 

When you purchase something from our online store www.yallamarrakech.com, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in Morocco, then your personal information used in completing that transaction may be subject to disclosure under Morocco legislation. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall YALLA MARRAKECH, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

GOVERNING LAW / DISPUTE RESOLUTION  

All matter related concerning the access of the website www.yallamarrakech.com, including all disputes, will be governed by the laws of Morocco.

 

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information email us at cc@yallamarrakech.com.