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SHIPPING & RETURNS

Shipping Policy

We ship worldwide from Marrakech via DHL Express.

ESTIMATED PRICES & DELIVERY TIMES

 

MOROCCO -   2 to 4 Days 

We offer a 10 euros flat-rate shipping fee for orders within Morocco below 150 euros.

We offer FREE SHIPPING for all orders over 150 euros.

ZONE 1 -   3 to 5 days

(FRANCE - BELGIUM - ANDORRE - SPAIN - GIBRALTAR - MONACO)

We offer a 20 euros flat-rate shipping fee for orders with zone 1 delivery below 200 euros.

We offer FREE SHIPPING for all orders over 200 euros.

ZONE 2 -   3 to 5 days

(GERMANY - LUXEMBOURG - NETHERLANDS - PORTUGAL - UNITED KINGDOM)

We offer a 25 euros flat-rate shipping fee for orders within Morocco below 200 euros.

We offer FREE SHIPPING for all orders over 200 euros.

ZONE 3 -   3 to 7 days

(ALGERIA - AUSTRIA - CYPRUS - DENMARK -FINLAND - GREECE - GUERNSEY - IRELAND - ICELAND - JERSEY - LIBYA - LIECHTENSTEIN - MALTA - MAURITANIA - NORWAY - SWISS - SWEDEN - TUNISIA - TURKEY)

We offer a 28 euros flat-rate shipping fee for orders with zone 2 delivery below 200 euros.

We offer FREE SHIPPING for all orders over 200 euros.

ZONE 4-   3 to 8 days

(BAHRAIN - CANADA - EGYPT - UNITED ARAB EMIRATES - ISRAEL - JORDAN - KUWAIT - LEBANON - MEXICO - OMAN - QATAR - SAUDI ARABIA - UNITED STATES OF AMERICA)

We offer a 35 euros flat-rate shipping fee for orders zone 3 delivery below 250 euros.

We offer FREE SHIPPING for all orders over 250 euros.

ZONE 5 -5 to 12 days

(CHINA - HONG-KONG - JAPAN - POLAND - ROMANIA - SINGAPORE - TAIWAN )

We offer a 35 euros flat-rate shipping fee for orders with zone 5 delivery below 250 euros.

We offer FREE SHIPPING for all orders over 250 euros.

ZONE 6 - 5 to 12 days

(SOUTH AFRICA - ALBANIA - ARMENIA - BELARUS - BOSNIA HERZEGOVINA - BULGARIA - CROATIA - IVORY COAST - ESTONIA - GABON - GREENLAND - GEORGIA - HUNGARY - FAROE ISLANDS - LATVIA - LITHUANIA - MOLDOVA - MONTENEGRO - RUSSIA - REPUBLIC OF MACEDONIA - REPUBLIC OF KOSOVO - CZECH REPUBLIC - SERBIA - SLOVAKIA - SLOVENIA - SENEGAL - UKRAINE)

We offer a 50 euros flat-rate shipping fee for orders  below 250 euros.

We offer FREE SHIPPING for all orders with zone 6 delivery over 250 euros.

ZONE 7 -5 to 14 days

(ALL OTHERS COUNTRIES)

We offer a 50 euros flat-rate shipping fee for orders  below 250 euros.

We offer FREE SHIPPING for all orders with zone 7 delivery over 250 euros.

Please note that the delivery times outlined above do not include order processing times.

DDU/Custom charges

We ship all parcels Delivery Duties Unpaid (DDU), meaning that any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. As customs and/or import duties differs from country to country we have no possibility to give you notice of these charges. We recommend contacting your local customs office for current charges. Please note that we can not held responsible for any delays caused by the custom in your country.

There is a free trade agreement in place between Morocco and the United States, which means shipments to the United States are exempt from any import taxes, duties and fees.

In accordance with export regulations we are required to declare the correct value of all items.

 

Tracking

After dispatch, you will receive a dispatch confirmation with a tracking link for your parcel to receive up to date information about your shipment.

Lost Parcel

If you suspect your parcel is being upheld / lost, please contact us so that we can make a formal complaint to respective delivery company. Please note that a parcel must be more than 14 working days late before we are able to file a formal complaint. If a parcel has been lost most Delivery companies own the right to allow 3 months from complaint date before a refund is being made. 

Contact

For any inquiries regarding shipping: cc@yallamarrakech.com

Returns & Exchanges

We are happy to accept returns and/or exchanges on any purchases based on following requirements:

1. The item/s must be returned within 14 days of receipt.

2. The item/s can not have been worn and must be returned to us in original condition.

3. The item/s should include all tags intact and attached. 

If your return doesn't fulfill the basic requirements above, we own the right to refuse your item(s). If your return is late, we also own the right to refuse your refund. 

Fee

The costs for returning the package to us for both returns and exchanges is on the customers own expense.

The handling fee for all returns is €10 and the amount will be deducted from your refund. Please note that the initial shipping fee will not be refunded.

How to return/exchange a good?

To return an item for exchange or refund, please follow the steps below:

1. Make sure you contact cc@yallamarrakech.com with your inquiry of returning/exchanging the item. Please include the order number (which you will find in the email confirmation letter sent after placing your order).

2. Our customer service will confirm your request per E-Mail and let you know to which address you should return the product.

3. Place the item/s in the original shipping plastic sleeve and then in a solid carton box.

4. Place the box in a freight bag and tape it securely.

5. Place the return-address where it is visible.

6. Call your local delivery service to organise the pick up.

Please note that it may take up to 14 days for us to process and refund your return.